I register my VA and it gets paired with wit my cluster. Once I start it it connect to ISC and I can see Status being in green connected but VA CCG Version is “Not Available” [image] then after waiting a long time (over an hour) I still can’t see CCG image being downloaded by my VA. [image] I T…

Are you doing any deep packet inspection? Reminder that deep packet inspection is not supported. I have a customer that is running into an issue. The stunt log shows an authentication issue going to the va authorization url. It connects to it but then fails on security and the session is dropped by…

Try running “./stunt.sh -L” on the VA. It will output the stunt script that will show you details on healthy / unhealthy outputs. It could be something like inability to access the fiji service to download the CCG image.

I have this issue in my partner tenant, always fail to access the fiji service. Did you manage to solve?

Looks like this could lead somewhere. I get Failure for Connection test for https://devrel-ga-8830.identitynow.com and obviously the url in my case should be https://devrel-ga-8830.identitynow-demo.com Where is that configuration? And how come VA status is connected in my OSC instance? Must be …

Hi @ts_fpatterson , no packet inspection. This is a vanilla installation.

hi all, had the same issue while connecting to a demo tenant few weeks before (windows environment). I was surprised to see the VA running ccg service with same image downloaded from the link in documentation ( Local VA Deployment with vSphere ), file name being va-latest.zip - in a linux environmen…

@aleksander_jachowicz Did you find any solution?

Unfortunately not. And I spent a week on an off diagnosing it. Hoping someone from Sailpoint development will have that fixed as doesn’t seem to be configuration issue.

same thing. I have sent message to developer relations team and pinged over ambassadors chat as well. Still no help. Will update you if I get any response. @developer_relations_team

CCG in new VA not present

SailPoint Human Fabric (SHF) SHF Discussion and Questions

JackSparrow (Theja C) October 11, 2025, 2:26pm 19

Facing the same issue. CCG service is not available on the VA for demo tenant. The same image downloaded from the UI few months back worked fine.

@colin_mckibben @LukeHagar @tyler_mairose Appreciate your help here

Partner VA issue again

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CCG in new VA not present

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