Hi @rallabhandiaparna faced same issue some time back, it is due to some aggregation task pending but it will not show that on UI. If you can go ahead and follow the below steps, certainly you will be able to resolve this issue without sailpoint intervention.
-
Use this api endpoint to get the pending job in the tenant that has been lost somewhere.
https://tenant-sb.api.identitynow.com/beta/task-status/pending-tasks
This will give you the job that did not get completed.
Now look for “Cloud Account Aggregation” and copy the ID so that you can mark it complete.
If you see a lot of jobs being returned search for the “aggregation” and complete that request first. -
Once you have that job copy the jobId, and use the below API to update the job status to completed.
https://tenant-sb.api.identitynow.com/beta/task-status/a884a0964bac46e58a8a9d4be86f72eb
Use Body:
[
{
“op”: “replace”,
“path”: “/completed”,
“value”:“2023-05-04T00:00:00Z”
},
{
“op”: “replace”,
“path”: “/completionStatus”,
“value”: “Success”
}
]
NOTE: Make sure that you get current time for completion date.
Once this is done, you should be able to create a new identity profile.
Hope this Helps…