Before Provisioning rule for a disconnection application ( JDBC) is not triggered when completing a remediation workitem

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

We have few disconnected applications of type JDBC . When a certification event is generated for these disconnected applications we get a Manual Work Item (OOB) and when a remediator completes that work item we expect that the application’s before provisioning rule is triggered ( We some custom code in this rule to handle data on the backend ) , but for some reason this rule is not getting triggered . Am i missing anything ?

Hi @kpatti,

with disconnected applications you mean in maintainance mode?

In any case, if your app is in maintainance or the communications doesnt work, SP doesn’t run any provisioning rule.

Maybe you can use the End Period Enter Rule on the certification, in lifecycle page:
image
in there you have the certificationItem with all the data that you need.

Hi,

is your certification also signed-off?

BR

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That’s how it works in IIQ generally if your application has PROVISIONING in featuresString than its calling connector and before provisionig rule but if it doesn’t its not evwn trying to provision so also no before provisioning rule.is executed.

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Hi @enistri_devo , Disconnection application is not in maintenance mode , it is just that provisioning is done manually .
For our usecase when a remediation work item is completed we want to trigger a role to do some update to back end database

@abartkowski yes , signoff is completed

@kjakubiak , Is there any other way to trigger a custom rule when the remediation work item is completed ?

There is however this solution is pretty complex as you would need to use i tegratiin co fig to intercept.provisioning for this application and than handle everything manualy (including creation of manual workitems)

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