Business Problem
Identity Security Cloud customers manage growing volumes of identities, entitlements, applications, and non-human accounts. The operational load on identity admins, certification reviewers, security teams, and compliance partners has not scaled down as environments have grown.
Many problems are known or detectable: missing entitlement metadata, unused or risky access, configuration gaps, certification backlogs, orphaned accounts, and features that were purchased but never adopted. In practice, those problems are often hard to find, hard to prioritize, and hard to act on at the pace the business expects or can support.
Teams report spending significant time on work that adds little value (repeated approvals, manual data cleanup, chasing the same issues each quarter) and on decisions they cannot make well at scale (reviewing hundreds of line items, synthesizing context across multiple systems, or acting without the right expertise in the room). Security and audit stakeholders often see findings that never close the loop to remediation.
We believe many of these pain patterns are common across customers, even when the underlying tenant configuration differs. We want to understand which problems you face today, how severe they are, and who in your organization feels them most with an eye for solving these problems in a agent-supported workflow driving higher levels of autonomy within the system.
Sound familiar?
If you are an identity admin, certification program owner, security architect, or compliance partner, we want to speak with you about what may resonate from the below - or other concepts that we could look to have become autonomously managed!
Book discovery time with our Product team here: Calendly
Visibility and prioritization
- You learn about problems late, or only because someone knew where to look in the product
- You cannot easily tell which issues matter most for risk, audit, or operational load
- Findings from different areas of identity governance do not roll up into a clear picture of what needs attention
Repetitive or low-value work
- You redo the same types of tasks every quarter with little judgment required
- Skilled people spend time on work that feels like rubber-stamping
Decisions that exceed available capacity
- You want problems solved, but no one has the bandwidth to own them properly
- Reviewers are asked to decide on access they cannot realistically evaluate at volume
- Important work gets deferred because the mental load to tackle it is too high
Context and expertise gaps
- You need multiple screens, exports, or colleagues before you can act
- Decisions depend on tribal knowledge that is not available when you need it
Findings that do not become action
- Posture, hygiene, or audit-related findings sit in a backlog
- Security, IGA, and compliance teams disagree on who owns resolution
What we want to hear from you:
- Which of the above is most painful in your organization?
- What specific examples do you have (certification, metadata, orphans, role modeling, source health, etc.)?
- Who feels the pain: admins, reviewers, SecOps, audit/compliance, or someone else?
- What always requires a human, no matter how good the data is?
How you can help
We are looking to gain insight into the identity operations problems you face today. Our goal is to find where pain is common across customers, not to validate a predetermined solution.
Schedule a 1:1 with the product team to discuss:
- The problems you encounter most often in running your identity program
- Where work stalls or gets rubber-stamped
- How security, IGA, and audit/compliance teams interact when something needs to be fixed
- What would make you skeptical of any agent-led change of configuration or in how decisions get made
Use this Calendly link to schedule your session today: Schedule a discovery session