Attribute Sync NERM

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We have setup NERM with Sailpoint . Email ID supposed to be created from Active Directory and synced back to NERM via Sailpoint. I have enabled the attribute sync, but getting an error

[“[ConnectorError] Cannot read properties of undefined (reading \u0027status\u0027) (requestId: 1905bf6b60c84)”]

2

Have you defined this field in your Create Account section?

3

yes, that is defined

4

Hi everyone,

We are currently facing a similar issue in our environment.

Although attribute sync has been enabled, we are encountering the following error:

[“[ConnectorError] Cannot read properties of undefined (reading \u0027status\u0027) (requestId: 8e57c21b278849e0867037477d4c6f5a)”]

We have verified the basic configuration, but the issue still persists.

Could you please let us know if any solution was found for this issue?

5

This does not look like a simple mapping issue. From the error, the NERM connector seems to be failing during the response handling of the sync/update call, not while reading the attribute itself.

A few things I would verify:

  • Make sure the attribute exists in the account schema and is included in the create/update operation.
  • Confirm the target field is writable from the NERM side and the API permission is correct.
  • Test with a simple static value first to rule out any transform/generated value issue.
  • Check whether account creation succeeds and only the writeback to NERM fails.

Since the error is Cannot read properties of undefined (reading 'status'), this feels more like a connector-side issue or unexpected API response than a normal configuration problem.

I’d open a SailPoint Support case and include the requestId from the failure so they can trace the backend connector call.

Similar Tickets

6

@shikhadeliveroo better to use a workflow and call the nerm api to update the attributes .
We also had similar issues