Atlassian Account Correlation

Hello experts,

We have defined as correlation workemail of the identity and the emailAddress of the account and displayName of the identity with displayName of the account.

Many accounts do not have emailAddress, so they should be correlated by the displayName.

The problem is that this is not working for Non-employee identities, we have checked that they have the same DisplayName, can it be a problem with this type of identities?

We have tried adding with optimisation disabled pero parece que para los non-employees no se ejecuta la correlacion.

Thank you in advance

Hello Juan,

The developer forum focuses on helping the developer community extend the capabilities of IDN beyond what is provided out of the box in the user interface. This typically involves the use of APIs, event triggers, and rules. The Compass community focuses on assisting admins with the configuration of their tenants within the IDN UI. To help us keep our conversations focused and to provide community members like you with the best possible experience, can you please ask your question in Compass ? I think you will find knowledgeable experts in Compass that can assist you with your question as it relates to the UI. Thank you for your understanding.

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OK, thank you very much @colin_mckibben