These templates don’t seem to get triggered for access requests, so I’m wondering where they are used. I have looked at the documentation for the templates and this has not given me more insight, and my only other assumption is that these templates are used for the adaptive approvals. However, this is not mentioned in the adaptive approvals documentation.
Can anyone tell me what these templates are and when they are triggered?
Approval Request Assigned - This email goes out right when an approval is created and assigned to an approver. “You have a new approval waiting for you.”
Approval Commented - This email goes out when someone adds a comment on the approval. It notifies both the requester and the approver.
Approval Completed - This email goes out when the approval is finished. For example, approved, denied, etc… It’s mainly letting the requester know.
Approval Reminder - This email goes out if the approver hasn’t acted yet, after a time period set. For example, “Reminder you still need to review this approval.” In workflows, this reminder timing is controlled in the approval step (for example Generic Approval Policy then Reminder / Reminder Frequency). Usually the first reminder is not sent until at least 24 hours after the approval is created.
Approval Request Escalated (Approver) - This email goes out when the approval sits too long with no action, and escalates the approval to a different approver. It informs the old approver and the new approver about the handoff.
Approval Request Escalated (Requester) - Same escalation situation as Approver, but this one notifies the requester, so they know approval wasn’t handled in time, so it was escalated to someone else.
Approval Timed Out (Approval Request Timeout) - This email goes out when the approval has been waiting too long and hits the timeout limit. If no one approves or denies it in time, closes automatically, and this email tells that it timed out. In workflows, this matches the approval step’s Timeout setting (for example in Generic Approval Policy).