AD Provisioning Error – “no protocol” in ConnectorException

SailPoint Human Fabric (SHF) SHF Discussion and Questions
, ,
1

Hi everyone,

I’m currently trying to provision accounts Active Directory, but I’m encountering the following error:

sailpoint.connector.ConnectorException: [ ConnectorException ] 
[ Error details ] Request execution failed. no protocol: test.com/api/x_sap_sdim/sailpoint_cart_js_api/create_ticket

Also the AD connector is aggregating successfully.

Has anyone encountered this issue before or have any insight into what might be causing it? Any suggestions or troubleshooting tips would be greatly appreciated.

Thanks in advance!

2

Are you trying request access through request center? any ticket creation involved here, like SNOW ticket

3

Thanks Hussainssha, good catch.

I was under the wrong assumption (since the environment was recently created) that there was no Service Desk Integration defined, but turns out there was one created as a test.