Hi Team,
We are on Active Directory Integration , our aggregation got successful for both account and access but whenever we are trying to open any entitlements its showing some error, Does anyone face similar issue? even opening any entitlements mapped via accounts shows same error
An error occurred. If you are unable to continue your work, please contact SailPoint support with some trace Id
How should I investigate this via Virtual Appliance → CCG.log or what should I refer to debug this?
Hi @LearningStar,
This sounds more like a SailPoint support ticket issue.
But, have you considered resetting your source accounts and entitlements and doing an aggregation again.?
Yes I tried to do so via backend but it shows Resetting for almost 20 mins, I don’t see any other option now except deleting the source as I tried both ways via API and backend too
Hi Ggan,
Im also facing same issue .
Found any solution for this ?
Thanks
Hey The solution for this problem will be taken care by SailPoint team, This issue is related to searchable, these entitlements were existing into the environment as they validated via API, it shows all results but we could not see any UI results this was due to searchable, SailPoint team can fix this issue as it is internal to them only.