Account Only Creation in ServiceNow without Group/Role

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Guys,

Do we have any way in SailPoint IdentityNow to create an account on ServiceNow source without any group or role being added.

We have a requirement to only create ServiceNow account as birth-right without any group being added to user account and we don’t have any such group to add for users.

Thanks in advance,
Aditya.

2

It may not always be true, but ServiceNow should have a role that is automatically assigned to all users. You might want to look to see if that is true in your case: snc_internal or snc_external

With similar requirement as you are describing, we used snc_internal as the entitlement that IdentityNow assigns to all users.

3

Thank you @Kurt_Ramsey for valuable inputs, I will have a look into this.

Regards,
Aditya Veldi.