Account Attributes blank after Updates

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We are experiencing some odd behavior with a few different source using the following connectors:

Microsoft Entra (SaaS)
Google Workspace SaaS

When an account is updated (either by adding/removing an entitlement, or by attribute sync) all of the account attributes show as blank. We have to either perform a single account aggregation or a full source account aggregation to make the account attributes show up again.

This is causing issues since we have some roles which get assigned based on attributes from these sources. An account gets updated, but then attributes are blank so the Identity falls out of scope for the Role which then removes access. Then when an aggregation occurs, they get the access back.

We have an open ticket with Support, but wondering if anyone else has run into this?

2

@Carlatto -
This is strange. Is the issue only limited to above mentioned connectors only.
Also, did you try using REST API to fetch the account details manually. Just to validate if that’s an UI glitch or there exists no data at all?

3

The attribute information is also missing when using the API. This is the only things that show up:


"attributes": {

     "IIQDisabled": false,

     "IIQLocked": false

}
4

We see similar issue and raised ticket with sailpoint.

1 Like
5

Amit, we haven’t noticed it in other connectors.

We noticed it first in Google Workspaces, and then about a week later it started happening in Microsoft Entra.

So my guess is some sort of update to the connectors is causing the issue.

6

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