Account aggregation failed with 500 error for servicenow source

mrahulbb · May 14, 2025, 12:57pm

we are getting the error while aggregation running.
please share any suggestion.

aishwaryagoswami · May 14, 2025, 1:08pm

Hello Mekala,
This issue seems to be related to a setting in ServiceNow (specifically for a REST call) can you try to reach out to the ServiceNow team to make the update as suggested in this document - Maximum execution time exceeded error while making an inbound REST call - Support and Troubleshooting - Now Support Portal

Also, might be worth it to increase the retry count in the ISC source - " On the Advanced Settings page on the UI, add entries to the Retry Error List and enter the maximum number of times you want to retry the aggregation"

system · July 13, 2025, 1:09pm

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Account aggregation failed with 500 error for servicenow source

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