Entra ID Saas connector issue - Account aggregation failure

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello all,

I recently configured the Entra ID SaaS source in IDN. I have enabled all features in Feature Management and added a few more attributes to the account schema.

When I tested the account aggregation, it failed with the error below. Entitlement aggregation is working fine. The aggregation fails after processing around 17,000 accounts. I tried increasing the aggregation timeout, but the issue still persists.

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Anyone having idea about this issue.

Thanks!

2

aggregateTimeout

Description: This parameter is set for the aggregation timeout.

Resolution: The default value is 30 seconds. If the timeout error continues, increase the value in 15 second increments and try again.

For example,

If your current time value is 30 seconds, update the aggregateTimeout attribute as follows:

[    
{        "op": "replace",        
"path": "/connectorAttributes/aggregateTimeout",        
"value": 45   
 },
]
3
  1. Check IdentityNow Logs with RequestId
  2. Review Account Schema – Custom Attributes
  3. Enable “Skip Failed Accounts”
1 Like
4

Hi @PriyankaRaoraneAD ,

We have seen this error several times in our Entra ID setup, and the underlying issue was different many times.

So, the best way we found to dig was using the CLI tool. Once set up, this is a convenient tool.

Please see my post here on Cli: