ServiceNow Aggregation Error

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi All,

I am getting an error while aggregating servicenow accounts -

Error!

[ InvalidResponseException ]
[ Error details ] Failed to retrieve records for the account. Message: NullPointerException , Detail: NullPointerException Check logs for error trace or enable glide.rest.debug property to verify REST request processing

The test connection is working fine, and I could not find much in the ccg logs either. Just the same error even after enabling debug level logs.

Has anyone seen this error in ISC?

Thanks!

2

Hello Naman, this error is a ServiceNow related issue, I would suggest going to the ServiceNow admin and sharing with them the error. This is something they need to fix on their end.

I was able to find a few links (not sure which ones will be useful to them)

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