Access Request Decision for Other Email Template - SailPoint Identity Services

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Access Request Decision for Other Email Template The Access Request Decision for Other email is sent to a user when the reviewer of a request made on their behalf has made a decision. Name: Access Request Decision for Other Subject: {requesterName}'s Request for Access for you was #if(approved)approved#{else}denied#end Body: Dear ${user.name}, On ${dateRequested}, ${requesterName} requested ${requestedObjectName} for you. #if ($approved) Your access has been <span style="color:green">approved</span>. The system is now processing the request. #{else} Your access has been <span style="color:red">denied</span>. #if (!$approved && $reviewerComment)<p>${approverName} included the following comment when approving the access:<b>$reviewerComment</b></p> #if (!$denied && $reviewerComment)<p>${rejecterName} included the following comment when denying the access:<b>$reviewerComment</b></p> #{else} #if($removeDate) Your access to ${requestedObjectName} is scheduled to end on {scheduledSunsetDate}. #end Please contact ${rejecterName} if you have any questions. #end #end Thanks, The ${PRODUCT_NAME} Team Attributes This email template uses version 1 global variables and the following template-specific attributes: Documentation Feedback
This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/saas/help/common/emails/et_ar_decisionother.html
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Hi. We have a situation where we require to use different timezone. As per the documentation, we can convert timezone only in v2 templates. Even $spTools.formatDate() is not working for this template because the date is returned in string format. I still need a way to convert timezone. How can I achieve that? And when this template be changed to v2?

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Hi Sanjeevan! Welcome to the Developer Community!

I’ve created SAASDOCS-8278 to review the docs.

In the meantime, you might post your question in ISC Discussion and Questions - SailPoint Developer Community to get help from the community.

Thanks!

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Hi Sanjeevan!

Our Product Management team confirms that it isn’t always possible to convert time zones in an email template. Updating the template to v2 is on our 2025 roadmap. When that’s completed, we’ll post a release note and update the documentation.