Hi Shubham,
Here is what you can do today. You can use the list pending access requests endpoint to create a report of all access requests that are in the pending state. You can apply a filter to this endpoint to only show pending approvals that haven’t been “touched” since a particular date. For example:
https://{tenant}.api.identitynow.com/v3/access-request-approvals/pending?filters=modified < "2022-05-20T20:22:28.104Z".
I have an open ticket with the engineering team to enhance our Access Request API to provide better filtering mechanisms to make this use case possible. The submit access request endpoint has a field called clientMetadata, where you can store any key/value you want. You can add the service now ticket ID to the access request when you submit it. However, the GET endpoints for access requests don’t return the clientMetadata, and there is no filter parameter to be able to filter down the list of requests based on data you put in clientMetadata. I am working with engineering to get them to add clientMetadata to the GET endpoints as well as provide the ability to filter requests based on data inside clientMetadata.