Workitem has to be Auto approved After 3rd Reminder

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

8.4P2

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Team,

We have a requirement where we need to auto approve the remove request workitems on 10th day (We are also sending 3 reminder mails to the owners without any escalation process.), if the owner doesn’t take any action on it.

current process, the workitems are getting expired on 10th day. Any suggestions how can we achieve this case?

2

You will have to approve the approvalitems using api through interceptor code.

3

Hi @harishabn ,

You can create a Scheduled Rule that runs daily and performs the following:

  • Queries all pending Remove access approval work items.
  • Checks if they’ve been open for 10 days (based on created timestamp).
  • Programmatically executes approval (WorkItem.setOutcome("Approve")) and routes completion.

:page_facing_up: Sample Logic (Rule Skeleton)

import sailpoint.object.Filter;
import sailpoint.object.WorkItem;
import sailpoint.api.Workflower;
import java.util.Date;
import java.util.List;
import java.util.Calendar;

Calendar cal = Calendar.getInstance();
cal.add(Calendar.DAY_OF_YEAR, -10);
Date cutoff = cal.getTime();

// Filter all pending work items older than 10 days
Filter filter = Filter.and(
    Filter.eq("state", "Pending"),
    Filter.le("created", cutoff)
);

List workItems = context.getObjects(WorkItem.class, filter);

Workflower workflower = new Workflower(context);

for (WorkItem item : workItems) {
    if ("Remove".equalsIgnoreCase(item.getType())) {
        log.info("Auto-approving stale remove request: " + item.getName());
        item.setOutcome("Approve");
        workflower.completeWorkItem(item);
    }
}

:locked: Make sure you add filtering to only process the work items you care about, like LCM Remove Approval, and avoid escalation or exception queues if configured.

Hope this helps! :rocket: Let me know if you have any questions.

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