Workflow HTTP Request - Identity Attribute Variable Insertion

[jacobg241 (Jacob Gellhaus)]

I have created a workflow that uses the HTTP Request Action to create ServiceNow REQ’s. I have noticed that when trying to pass an identity attribute in the body of the HTTP Request, it is showing the variable name instead of the actual value:

{{$.trigger.identity.attributes.firstname}}

Here is the body of the request:

              "jsonRequestBody": {
                "items": [
                  {
                    "sysparm_id": "samplesysparmid545",
                    "variables": {
                      "description": " SailPoint Department Name Change",
                      "opened_by": "test1234567",
                      "req_description": "Service Request created by SailPoint ",
                      "requested_for": "test123456",
                      "short_description": "SailPoint Access Request Change in Department Name {{$.trigger.identity.attributes.firstname}}"
                    }
                  }
                ]
              }

When i change the variable name to: {{$.trigger.identity.name}}, that gets displayed properly in the ServiceNow REQ, but i need to be able to use different identity attribute values on the triggered identity.

There must be a different way you need to set identity attribute values when using a nested json object.

[bcariaga (Braden Cariaga)]

Hello @jacobg241,

Welcome back to the Developer Community

What is the trigger used for this? Typically, all of the identity attributes are not available in the trigger. To get around this, you can use a “Get Identity” node after the trigger to fetch all of the identity attributes while passing in the $.trigger.identity.id.

Once that node is in place you can use $.getIdentity.attributes.firstname in the request body.

Check out the trigger documentation for sample JSON for what is provided by each trigger.

[jacobg241 (Jacob Gellhaus)]

Hey Braden,

I have included a new Get Identity Action and that did the trick.

Thank you!