Workflow Dynamic IPs -> ServiceNow

Having some issues with a workflow that is reaching out ServiceNow to create a ticket with different IPs. Our ServiceNow is locked down by using IP whitelisting, have other customers gone throught this same issue and is there any solution or workaround that can be used to not have to whitelist a wide range of IP addresses?

Hi Sean,

Most of IdentityNow is hosted in the cloud, with the exception of the virtual appliance. We do not have the ability to guarantee an IP address range, so whitelisting by IP is not possible.

There is now a documented process for finding IP addresses used by IdentityNow for building an allow list. See the documentation here: IP Address Allow List | SailPoint Developer Community

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