Workday Connector Issue: Phone Number Change Leads to Duplicate Primary Phone In Workday

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team - We have the workday connector with the below configs.

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When a user’s already has a phone number and their phone number changes, the connector is behaving like below.

Previous phone number is not replaced. Instead a new record is created with type as landline but primary=0. Old phone number still stays as primary. This is causing confusion as if the user has both phone numbers assigned to them.

My phone number is in the format → +1 xyz-xyz-xxxx & this value is being synced to workday.

Please let me know what is going wrong here causing the modification to not work as expected.

2

am assuming your workday is auth source, so check the following:

1)have proper transform that validates or replace existing one and adds new
2) also check in account schema you have selected this attribute as multivalued, if yes remove multivalued.

3

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