HR sources not populating phone numbers

[mpotti (Mark Potter)]

I have run into an issue where my Workday connector and my NERM Web Service Connector where the phone number is not populating on the Account Details or the Cube. I have verified that with the NERM Web Services Connector should be getting the information. Please more details below. Any ideas why I would not be seeing the phone number for these users?

POSTMAN API Response to NERM system

{
    "profile": {
        "id": "bb38ce17-336c-445a-8598-bdddd135128b",
        "uid": "42916f7ce6f949b08127c2d0bc20dc03",
        "name": "Diana Weber [email protected]",
        "profile_type_id": "1bd99a83-57e1-4e3c-bbb0-861b4700cff6",
        "status": "Active",
        "id_proofing_status": "pending",
        "updated_at": "2023-10-27T10:06:12.762-04:00",
        "created_at": "2023-10-27T10:04:01.645-04:00",
        "attributes": {
            "professional_email": "",
            "personal_first_name": "Diana",
            "home_zip_ne_attribute": "",
            "home_city_ne_attribute": "",
            "new_personal_phone_number_ne_attribute": "6188952968",
            "preferred_name_ne_attribute": "",
            "sailpoint_username_ne_attribute": "dweber91",
            "personal_email": "[email protected]",
            "personal_last_name": "Weber",
            "birth_year_ne_attribute": "",
            "personal_middle_name": "J",
            "suffix_ne_attribute": "",
            "npi_ne_attribute": "",
            "home_street_address_ne_attribute": "",
            "new_professional_phone_number_ne_attribute": "6182424600",
            "day_of_birth_ne_attribute": "08",
            "personal_country": "United States of America",
            "do_not_auto_provision_ne_button_attribute": "False",
            "birth_month_ne_attribute": "03"
        }
    }
}

NERM Screen Prints

IdN Screen Prints:

"resMappingObj": {
                    "personal_first_name": "attributes.personal_first_name",
                    "personal_last_name": "attributes.personal_last_name",
                    "professional_active_engagements": "attributes.professional_active_engagements",
                    "birth_year_ne_attribute": "attributes.birth_year_ne_attribute",
                    "new_professional_phone_number_ne_attribute": "attributes.new_professional_phone_number_ne_attribute",
                    "state_license_expiration_ne_attribute": "attributes.state_license_expiration_ne_attribute",
                    "assignment_location_id_ne_attribute": "attributes.assignment_location_id_ne_attribute",
                    "uid": "uid",
                    "preferred_name_ne_attribute": "attributes.preferred_name_ne_attribute",
                    "home_street_address_ne_attribute": "attributes.home_street_address_ne_attribute",
                    "id": "id",
                    "assignment_facility_id_ne_attribute": "attributes.assignment_facility_id_ne_attribute",
                    "personal_middle_name": "attributes.personal_middle_name",
                    "do_not_auto_provision_ne_button_attribute": "attributes.do_not_auto_provision_ne_button_attribute",
                    "home_zip_ne_attribute": "attributes.home_zip_ne_attribute",
                    "state_license_ne_attribute": "attributes.state_license_ne_attribute",
                    "home_state_dropdown_ne_attribute": "attributes.home_state_dropdown_ne_attribute",
                    "new_personal_phone_number_ne_attribute": "attributes.new_personal_phone_number_ne_attribute",
                    "suffix_ne_attribute": "attributes.suffix_ne_attribute",
                    "home_city_ne_attribute": "attributes.home_city_ne_attribute",
                    "professional_email": "attributes.professional_email",
                    "person_status": "status",
                    "sailpoint_username_ne_attribute": "attributes.sailpoint_username_ne_attribute",
                    "npi_ne_attribute": "attributes.npi_ne_attribute",
                    "name": "name",
                    "last_4_ssn_ne_attribute": "attributes.last_4_ssn_ne_attribute",
                    "personal_email": "attributes.personal_email"
                }

[atarodia1 (Animesh Tarodia)]

Hi @mpotti,

I see that the Schema Attribute in IdentityNow you are trying to map with new_professional_phone_number_ne_attribute is professional_phone_number.

While in your resMappingObj you are using:

"new_professional_phone_number_ne_attribute": "attributes.new_professional_phone_number_ne_attribute"

Change it to:

"professional_phone_number":"attributes.new_professional_phone_number_ne_attribute"

[mpotti (Mark Potter)]

I created 2 new attributes in the Schema for testing. I did have the attribute labeled as Professional_Phone_Number and I had the same results.