Why I am getting 404 error?

[sandy_2025 (sandeep thakur)]

Which IIQ version are you inquiring about?

[identityiq-8.4]

Please share any images or screenshots, if relevant.

Please share any other relevant files that may be required (for example, logs).

catalina.2025-09-14.log (115.7 KB)

localhost.2025-09-14.log (5.6 KB)

Share all details about your problem, including any error messages you may have received.

only getting error like The requested resource [/identityiq] is not available

Note: I am new to this space and am configuring it for the first time

[vinnysail (vinod kumar maram)]

Hi @sandy_2025 ,

have you recently upgraded the tomcat version ? can you downgrade to tomcat 9 version and see if it helps.

refer the release notes for 8.4 - 8.4 IdentityIQ Release Notes - Compass

check for supported platforms section to know more details.

[ganesh-atikes (Ganesh Atike)]

Hi Sandeep,

Definitely I agree with Vindo.

Based on the logs, it appears that the IIQ application is running on Tomcat 10.x. However, IIQ 8.4 is only supported on Tomcat 9.x, so you should use Tomcat 9.x instead.

[sandy_2025 (sandeep thakur)]

yes, I will try with tomcat 9. Thanks!

[sandy_2025 (sandeep thakur)]

I just reviewed the release notes. Should I use JDK 17?

Currently using JDK 24

[ganesh-atikes (Ganesh Atike)]

yes, you need to use JDK 17. we have to follow based on the release notes (supported platforms)

-Ganesh

[vinnysail (vinod kumar maram)]

Hi @sandy_2025

Whatever is in the supported platforms you have to use that. Please check the release notes.

[sandy_2025 (sandeep thakur)]

finally I did it with

• Java Platform

   openjdk-11.0.17

• Database

      MySQL 8.0

• Application server

Apache Tomcat 9.0

Thanks @ganesh-atikes @vinnysail for your inputs!