Integrating different products together can be a lot like working in another country – everything looks similar, but you don’t understand the language. With SailPoint and ServiceNow that doesn’t need to be the case! Join our experts in this live “Rosetta Stone” session to learn key understandings and use them to get fully integrated in an hour or less. Along the way we will talk about best practices and considerations, so you will be equipped to get the most out of your SailPoint and ServiceNow integration.
At the end of this session, you will have the following key understandings:
What are the SailPoint integrations for ServiceNow, how do they work, and what dependencies do they have on each other?
How does data flow between SailPoint and ServiceNow?
When and why do I need a SailPoint Admin/ServiceNow Admin?
What are the key considerations and data points when integrating SailPoint and ServiceNow?
It’s very hard to attend any webinar online since it’s tricky one to get the invite on time. Just to let others know while registering for the event we don’t see any invite on emails. I m surprised to see why we are not able to join any webinar online.
Hello, I think you are referring to the link to join the webinar as “the invite”. When you register via the registration page (not by clicking: Going, Interested or Not Going on the Community post) you will receive a confirmation email with a few links (join webinar link and 3 different add to calendar links). If you do not see these links/buttons in the confirmation email your company may have blocked links/images from showing. Therefore you will need to click on"View in browser" at the top of the email. Additionally if you click “add to calendar”, you will also have the unique join webinar link within the calendar invite and you can access the webinar that way. Note, all join webinar links are unique to the users email address and can only be used one at a time. For example, if you share your link with someone, that someone will be able to join and you will not be able to join as its already in use.
If you do not receive a confirmation email, it is due a few reasons. You may have registered too late to join. The emails system stops sending confirmation emails 1-hour prior to the start of the webinar as that 1-hour mark is when the last reminder to join email is scheduled to send out. Secondly, your company may have blocked the entire email and it wasn’t delivered successfully to you. Or it landed in your spam/junk folder.
I am re-wording my original post in hopes to provide more constructive feedback.
There are things about the method previously used by the DevRel team that made these events more accessible in my opinion.
First, you just go to one place to find posts about events. If you see an event you’re interested in, you just click “going”. That gets you basically subscribed to that event so you’re notified of updates.
When it’s time to start the event, you just go back to the same post to view the event… super simple.
I can understand why the company would choose to adopt the method they have chosen. They have a need to bring together two communities and clearly communicate when there are events they’d like people to watch. It’s my opinion that hoping an email gets through someone’s spam filters isn’t a super reliable way of getting people the info they need to join.
The next thing I’d like to point out is how interactions between the attendees and the presenter works. Both systems have a method of allowing a moderator to ask questions that were posted in the chat. However, the previous method used in this community had some advantages I’d like to point out.
I think back to the live stream I did back in September for this example
Because this is stored somewhere after the fact, I as a presenter am able to go back and provide any follow ups or additional context to questions that were asked, as well as help out attendees directly in that topic by doing things like providing code examples. It doesn’t seem like this new platform/method allows such interaction, and that’s unfortunate IMO.
I know the teams want to provide the best attendee experience possible, and it’s my hope that they’ll take the things that worked well with the old system the DevRel team used and try and apply that to their new platform
Hi @mcheek
Thank you for the feedback, we are always open to exploring adjustments and improvements to provide the best experience for all attendees.
I hear your concern about certain things that previously worked within the DevRel community and how the webinar program flow has changed that. I’ve provided more context as to why we use the new program flow.
We now have an official registration page for webinar access. As of yesterday, we’ve removed the RSVP function from posts to highlight the ‘Register now’ link in hopes that removes the confusion. The registration page helps us track registrations, no-shows, and attendance for all webinars. We track user participation in this free program to measure its value and impact. It’s also useful for Customer Success Managers (CSMs) and other internal teams to know if their customers attended webinars, as they often get inquiries about them. This ensures we have accurate data when talking to customers.
I can’t speak to the experience using StreamYard as I have not used that platform for webinars. I can say that we absolutely want user participation via the Q&A. Our webinars are in a 1-to-many format, allowing speakers to complete their presentations without interruptions followed by a live Q&A. For post-event interaction, we direct users to go to the on-demand video ask questions and continue the conversations. Zoom allows us to gather all the reporting for Q&A which we download and store.
I hope this helps clear up any concerns and again, we are willing to test different features out to improve attendee experience.
The archive of this livestream can be found here:
