Which IIQ version are you inquiring about?
8.4p1
Please share any other relevant files that may be required (for example, logs).
escalation rule.xml (5.7 KB)
escalation template.xml (2.0 KB)
Share all details about your problem, including any error messages you may have received.
I have an escalation rule and a template where I only send emails to the manager and their direct reports. Not changing ownership at this time. However, the template is not resolving any of the input variables.