VA Canal service not starting, all other services are healthy

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

:bangbang: Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic.

Error: canal service has restarted 57 times in the last 30 minutes

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2

Hi @PriyankaPriya - a few starter questions:

  • Does the CCG version show up to date?
  • Have you restarted the entire VA?
  • Is this happening on only one VA or multiple?
3

The error occurs on 2 VAs on same cluster. CCG version is 1255, I have used same passphrase for both the VAs. The canal service doesn’t start properly, rest processes are healthy and running. Yes, cluster and VAs were restarted.

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Error: canal service has restarted 57 times in the last 30 minutes

4

You just need to wait for few hours for latest container updates and then all services should restore to healthy state. If you still having issue best would be to contact SailPoint support team.

5

Hi @PriyankaPriya, CCG version 1255 needs more resources, and low RAM is often the main reason for canal restart loops.

Could you please confirm the VM configuration (CPU and RAM) for both VAs if possible?

6

Solution: Since we’re using network tunnel, had to download and install the SSL keys to the VAs