Upgrade issue from 8.3p2 to 8.4

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hello,

I am getting an error when trying to upgrade 8.3p2 to 8.4.

When running the .\iiq update command I am getting this:

FAILURE: An unexpected error occurred: null

2025-05-08T16:51:57,633 ERROR main sailpoint.server.upgrade.Upgrader:1149 - null
java.lang.NullPointerException: null
at sailpoint.server.upgrade.Upgrader.getMajorVersion(Upgrader.java:802) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.postValidate(Upgrader.java:765) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.validateSystemVersions(Upgrader.java:1185) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.execute(Upgrader.java:1096) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.main(Upgrader.java:643) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
at sailpoint.launch.Launcher.main(Launcher.java:250) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
2025-05-08T16:51:57,680 ERROR main sailpoint.server.upgrade.Upgrader:647 - null
java.lang.NullPointerException: null
at sailpoint.server.upgrade.Upgrader.getMajorVersion(Upgrader.java:802) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.postValidate(Upgrader.java:765) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.validateSystemVersions(Upgrader.java:1185) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.execute(Upgrader.java:1096) ~[identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at sailpoint.server.upgrade.Upgrader.main(Upgrader.java:643) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
at sailpoint.launch.Launcher.main(Launcher.java:250) [identityiq.jar:8.4 Build bdd0ed4de58-20230919-192552]

Has anyone seen this error before and does anyone have a way to resolve it?

2

Hi @chaynes2434 ,

Can you please try ./iiq upgrade in please of ./iiq update?

3

you were giving incorrect command. Pls refer attached document as per environment.
Windows: iiq.bat upgrade on linux: chmod +x iiq after that ./iiq upgrade

[Client] - IdentityIQ Upgrade Plan 8.3p2.docx (287.5 KB)

4

Hi @chaynes2434

I hope you’re doing well.

May I know if this is still an outstanding issue? If it has been resolved, would you mind updating the ticket accordingly?

Thank you,
Pattabhi