Unable to preview AD accounts from Schema page

[veerababu91 (Bandi Veerababu)]

Hello All, I’m unable to preview the AD accounts from schema page and Test connection is showing successful. Kindly help me on this issue and getting below error

[aniksngh (Kumar Aniket)]

As per my understanding, It’s a JDK version issue, check compatibility and try to run with lower version.

or
Check the permission of the AD service account permission (This can be the case most probably)

[ismaelmoreno1 (Ismael Moreno)]

Hi @veerababu91

What Java Version are you using? Are you using Tomcat as web server application?

If you are using JDK 17, add the following Java system property.

– add-exports=java.naming/com.sun.jndi.ldap=ALL-UNNAME

More details, in section Special Java Considerations in 8.3_IdentityIQ_Installation_Guide.

8.3 IdentityIQ Installation Guide - Compass (sailpoint.com)

In the following posts you can see the same error:

Solved: AD Connector - Preview/Account Aggregate Task Failing With Error - Compass (sailpoint.com)

Solved: AD connector test connection successful but unable to iterate - Compass (sailpoint.com)

[veerababu91 (Bandi Veerababu)]

Thanks guys for your support ! issue with JRE , after installing and fixing the JRE issue, now i can able to preview the groups and accounts

[veerababu91 (Bandi Veerababu)]

Thank you Kumar, Yes it Java issue and after fixing it, its working now.