Troubleshooting

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1

Example: A new hire’s identity is removed during a Workday aggregation that occurs the day before the new hire starts. When the next Workday aggregation occurs, the identity is added once more.

This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/workday/help/integrating_workday/troubleshooting.html
2

I’m pretty sure that the code: {“excludeBenefitEligibility”:“false”}
is wrong in the documentation here. Shouldn’t it be {“excludeSupervisoryOrganization”:“false”} ?

–

Resolution: To retrieve Supervisory Organization data, add the following using the REST API:

PATCH https://{orgName}.api.identitynow.com/v3/sources/{workdaySourceID}

[
    {
        "op": "add",
        "path": "/connectorAttributes/Exclude_Supervisory_Organizations",
        "value":  {"excludeBenefitEligibility":"false"}
    }
]
5

Hi @sherry_chang ! Thank you for your input. We’ve created a Jira issue to track the effort and we’ll update the comment thread when it’s been addressed: CONDOCS-8670