Transfer control event and identity snapshot is not getting triggered when identity attribute is update via quicklink

[Preethi (Preethi J)]

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

Hi,
Please find belwo steps and let us know your thoughts

1. Create identity via quciklink which will trigger joiner workflow and create application accounts
2. Update identity via another quicklink and it triggers another workflow and commit the updates
3. Updated changes is not getting reflected in Identity snapshot
4. Also transfer control event is not gettign triggered on particular attribute change

Can anyone suggest what will cause this issue and why identity snapshot is not getting created in identity profile

Thanks!

[vishal_kejriwal1 (Vishal Kejriwal)]

At which step you are creating snapshot ? Snapshot will always show the state of identity when it was taken.

[pravin_ranjan (Kumar Ranjan)]

@Preethi check these links. It has all details either you can create programmatically or by refresh with option “checkHistory”.

Create identity snapshot programmatically - Compass (sailpoint.com)

Solved: How to create Identity snapshots? - Compass (sailpoint.com)

Solved: How Do Identity Snapshots Work? - Compass (sailpoint.com)

Solved: Identity SnapShot : Basic Questions - Compass (sailpoint.com)

[vishal_kejriwal1 (Vishal Kejriwal)]

For point 4 did you try to print value of old identity attribute and new identity attribute values ?

[iamksatish (Satish Kurasala)]

@Preethi
Can you please share the workflow used , how did you update the Identity, is it through Provisioning plan or Saving the identity Object using context.saveObject and commitTransaction?

Please share the workflows if possible to assist more here.