Tomcat is running but in application its showing down

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4p1

Please share any images or screenshots, if relevant.

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Share all details about your problem, including any error messages you may have received.

I have recently applied the Patch, post the patch activity facing this issue.
earlier we were on 8.4, we have applied the patch for 8.4p1.
since this the issue.

also in the server end.
I see the tomcat status as running but in sailpoint its showing down.
any suggestion why this is happening and how to fix this.

thanks in advance
Riyazuddin

2

Hi @Riyazuddin99

Can you check the iiq.log and catalina.out logs for any startup errors? Also make sure the database connection is working and that the Task Server/Quartz scheduler started properly.

If those look fine, try clearing the Tomcat temp folders and restart Tomcat.

3

can you please share the catalina.out logs, when you restart tomcat??

4

Hi @Riyazuddin99 ,If your issue still persist, Can you please share iiq.log and catalina.out logs.

5

@Riyazuddin99 - Looks like this is heartbeat issue. Please check SailPoint logs.
for heartbeat fix refer this document . Early heartbeat warning in IdentityIQ logs - Compass

6

Dear All,

Thanks for your response on this matter.

I fix the issue but restart the tomcat services across all system/environments.
still not sure by this behavior might been occur.

Thanks
Riyazuddin