Tomcat automatically shut down for SailPoint 8.4 after the upgrade

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

SailPoint 8.4

Please share any images or screenshots, if relevant.

Please share any other relevant files that may be required (for example, logs).

Share all details about your problem, including any error messages you may have received.

Hi,

We have recently upgraded sailpoint from version 8.3 to 8.4. since we have upgraded 2 servers to new sailpoint. In one of the server tomcat abruptly shutsdown repeatedly. while in the other server it’s running fine. Can you please help on this. PFB the catalina logs
15-May-2025 08:25:15.556 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@5b96933]) and a value of type [sailpoint.api.Meter.MeterSet] (value [sailpoint.api.Meter$MeterSet@19f71214]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.557 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@5b96933]) and a value of type [sailpoint.api.Meter.MeterSet] (value [sailpoint.api.Meter$MeterSet@7f049f30]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.557 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@107c5293]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.557 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@613fafc2]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.557 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@3a9941ca]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.558 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@5f4ef58a]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.558 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@2dd4dc3a]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.558 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@310927fd]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.558 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@416eb707]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.559 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@69a4f805]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.559 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@621acc07]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.559 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@1ad42976]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.559 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@313a9112]) and a value of type [com.sun.faces.context.FacesContextImpl] (value [com.sun.faces.context.FacesContextImpl@2e3673a4]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.559 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [javax.faces.context.FacesContext$1] (value [javax.faces.context.FacesContext$1@239a4503]) and a value of type [org.primefaces.context.PrimeFacesContext] (value [org.primefaces.context.PrimeFacesContext@601cc2b7]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.560 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [connector.common.logging.LogContext$1] (value [connector.common.logging.LogContext$1@54524047]) and a value of type [connector.common.logging.LogContext] (value [connector.common.logging.LogContext@6f764c22]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.560 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [connector.common.logging.LogContext$1] (value [connector.common.logging.LogContext$1@54524047]) and a value of type [connector.common.logging.LogContext] (value [connector.common.logging.LogContext@7240a93b]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
15-May-2025 08:25:15.560 SEVERE [Thread-172] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [identityiq] created a ThreadLocal with key of type [connector.common.logging.LogContext$1] (value [connector.common.logging.LogContext$1@54524047]) and a value of type [connector.common.logging.LogContext] (value [connector.common.logging.LogContext@74cfd4be]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

Regards
Amit

Identityiq 404 error
2

@ayadav_12 are u able to connect iiq console from that box ? let me know.

3

Hi @ayadav_12,

stop the tomcat service, execute a killall command on java process and start(not restart) the tomcat process. Also, before of start of tomcat, delete the file that contains the pid of tomcat, usually on /var/run/tomcat.pid.

4

Compare Tomcat Configurations of 2 app servers:
Carefully compare the server.xml, context.xml, web.xml and any other relevant Tomcat configuration files between the working server and the problematic server.
Look for any discrepancies in: JVM arguments (especially memory settings like -Xms, -Xmx, -XX:MaxPermSize or -XX:MetaspaceSize depending on your Java version).

Compare Java Versions and Environment: Ensure that both servers are running the exact same Java version and operating system with the same patch levels.

see if the heap or other memory regions are filling up before the shutdown.

if not on latest patch 8.4p2 try to apply patch.

5

thanks!!

Also, i need help to resolve the below error which is comming during account aggregation:

Exception during aggregation. Reason: java.lang.RuntimeException: sailpoint.connector.ConnectorException: BeanShell script error: bsh.EvalError: Sourced file: inline evaluation of: import java.util.ArrayList; import java.util.Map; import java.util.HashMap; . . . '' : Typed variable declaration : Attempt to resolve method: extendedAttrServiceAccountEnabled() on undefined variable or class name: ObjectConfigAttributesRuleLibrary : at Line: 59 : in file: inline evaluation of: import java.util.ArrayList; import java.util.Map; import java.util.HashMap; . . . ‘’ : ObjectConfigAttributesRuleLibrary .extendedAttrServiceAccountEnabled ( context ) BSF info: Rule-Framework-RapidAppOnBoarding-Customization-Rule at line: 0 column: columnNo

Thanks
Amit

7

Hi @ayadav_12

We are curious to know the status of the issue and would appreciate an update on your findings and the progress made, especially if the aforementioned steps assisted in its resolution.

8

Check if the class “ObjectConfigAttributesRuleLibrary” exists in any of the JAR files.

Additionally, if you have recently performed an upgrade, verify whether any JAR files have been discontinued or if there are any conflicts.

9

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