Timeout error from UI while VA connects successfully

[sidharth_tarlapally (TARLAPALLY SIDHARTH)]

Ensure the DB allows Sailpoint VA to connect to it .

Connection Issue with the JDBC Source

Hey @rohitmisal45 , This is a generic error . Please ensure the provided password is right . Check if the Database you are trying to access is allowing the external parties to act upon . I can see you are using root user as service account , check with this command if the root has permission on ‘%’ which means ALL : SELECT host FROM mysql.user WHERE user = 'root'; [image] Mysql permissions distinguish by host and ip. Permissions granted for a hostname do not work for an IP and vice ve…