The system has encountered a serious error while processing your request. Report the following incident code to your system administrator

[Bernardc (Bernard Chiew)]

Which IIQ version are you inquiring about?

8.4

Please share any images or screenshots, if relevant.

Looking for entitlement:

Select entitlement:

Please share any other relevant files that may be required (for example, logs).

[Please insert files here, otherwise delete this section]
syslog.txt (39.4 KB)

Share all details about your problem, including any error messages you may have received.

Hi Experts,

I am getting this error when selecting entitlements from the “Entitlement Catalogue” page.

The system has encountered a serious error while processing your request. Report the following incident code to your system administrator: 4424

Seeking everyone advice on this. Thanks in advance.

[enistri_devo (Emanuele Nistri)]

Hi @Bernardc,

try to resolve this error:

In same place you have configured the extended4 attribute but you dont have into the db, I think into identity table

[Bernardc (Bernard Chiew)]

Hi @enistri_devo ,

It seems this issue started occurring after I added “ManagedAttributeExtended.hbm.xml.” I was trying to make some entitlement attributes searchable.

<property name="extended3" type="string" length="450"
          index="spt_managed_attr_extended3_ci"/>

[Bernardc (Bernard Chiew)]

Hi @enistri_devo ,

So, is it because I added an extra extended attribute that does not exist in the database? I’d like to know how we can technically add it to the database.

[enistri_devo (Emanuele Nistri)]

ok, you must add the column into db. you have some way to do it.
You can do it manually with a DB manager, with ALTER TABLE ADD COLUMN statment.

Also, you can launch the updateSchema from console to generate the SQL script and execute it.
Also, you can update the db with SSB command updateDB.

[Arpitha1 (Arpitha Halaguru Kunne Gowda)]

@Bernardc

Maximum you can use 3 extended columns for ManagedAttribute class. (refer link)

However you can created named column, follow the steps @enistri_devo mentioned and refer above link for more details.