Task Schedule and Report Schedule Page Not Opening

IdentityIQ (IIQ) IIQ Discussion and Questions
, , ,
1

Which IIQ version are you inquiring about?

8.4p3

Please share any images or screenshots, if relevant.

image
image960×398 12.7 KB

Please share any other relevant files that may be required (for example, logs).

[Please insert files here, otherwise delete this section]

Share all details about your problem, including any error messages you may have received.

In Our PROD environment, task schedule and report schedule are not opening form the UI, i am unable to identify the cause of it, so please help me to resolve this issue

2

Hi @venumgm235 - when this generic error occurs, there is usually more useful information in the logs. Could you pull and share the logs for when this happens?

3

Hi @venumgm235 ,

Please check logs generated when you try to open this page

4

SailpointLog.txt (8.0 MB)

Hi @mandarsane and @robert-hails
i am attaching the logs, i seeing one issue in logs unable to delete, is it related this loading issue ? and not sure why it’s trying to delete file

Thanks

Venu

5

@venumgm235 Try restarting your servers once and also check the necessary permissions are in placed in servers or not.