I’ve set up a source using the SQLLoaderr that is my SFTP Server. When I request an entitlement and assign it to an account, it shows as provisioned in ISC, but nothing actually changes on the SFTP server file.
Could you please help me understand what I might be missing?
hi using Delimited Based Connector it cannot provision the access and update your file preset on SFTP server. In general this is the process that will happen for disconnected based applications. When request is raised and approved in ISC SailPoint can use ServiceNow Service Desk and create a ticket in SNOW to the application team
Then application team will take the action in the target and update your SFTP file.
If there is no ServiceNow Service Desk config then SailPoint will create a Manual WorkItem you can check them in UI by navigating to Admin > DashBoard > To Do Activity.
Here also you need to close the workitem and update the file manually and run the aggregation back to SailPoint.
Either way you have to manually update the file unless you have implemented some customization outside to update the file.
Maybe I didn’t give enough information earlier, which could have caused some misunderstanding. I’m using SQL-Loader for both the source and the target. I connected to the SFTP server and successfully retrieved the information. Then, I assigned the entitlement, but it still doesn’t provision back to the target
Oh you are using SQL-Loader connector that makes sence. Can you let me know which connection type you are using Direct Connection or Flat File. Can you also share the JDBC rule that you have attached to validate if there is anything wrong
After provisioning, I expect the file to be updated with the new entitlement assignment.
