SoD Policy is triggering Work item but not email for policy Violation

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Hi everyone I have created a SOD policy

I have activated send alerts and checked work items and selected violation email template

The Work item is getting triggered but no email is getting generated

2

Hi @Chiru_1307,

Which Email Notification Type are using?

3

Since the work item is triggering but no email is sent, it’s likely that IIQ’s SMTP/email settings are not configured correctly or the recipients in the work item/observers don’t have valid email addresses. Please verify the mail server configuration and that the selected violation email template is correctly assigned to the work item.

4

Hi @Chiru_1307

Please check the following things -

  1. Send Alerts and State of your policy should be active
  2. Template, Recipients should be updated in Send Alerts configuration
  3. SMTP Settings should be turned on. You can check these at Global Settings-> IdentityIQ Configuration → Email Settings.
  4. You can test the same once by enabling Redirect to Email/ Redirect to File settings in Email Settings