ServiceNow Service Desk Integration

[Be11 (Bee Blewitt)]

ServiceNow SD creation failed

Trying to create a Service Desk integration but screen frozen after clicked the Create Button

[Replace this text with the diagnosis of the problem addressing]

Solution

Need advice

[trettkowski (Tyler Rettkowski)]

Hi @Be11

Can you please show us your configuration? I’ve tested this in my own tenant and it appears to be working fine.

[Be11 (Bee Blewitt)]

Here is the screen shot. Thanks in advance

[Be11 (Bee Blewitt)]

1st page:

[RAKGDS (Rakesh Bhati)]

Hi @Be11 ,

Did you try to refresh the page and check ? I did try to create the ServiceDesk integration now and it is working fine

[Be11 (Bee Blewitt)]

yes, I did, but the connection wasn’t created

[Be11 (Bee Blewitt)]

[RAKGDS (Rakesh Bhati)]

Hi @Be11 , Can you change your connection from Saas to VA and check if it works ?

[Be11 (Bee Blewitt)]

It works with the VA. Thank you.

[lampard08 (Chelsea Blue)]

use this API to check if its actually created :

{{baseUrl}}/service-desk-integrations

and to create:

{{baseUrl}}/service-desk-integrations

get-service-desk-integrations | SailPoint Developer Community

[Be11 (Bee Blewitt)]

I’m wondering why the SaaS connector isn’t working. I was able to successfully create a SaaS connector source to our ServiceNow DEV instance, but the HelpDesk integration fails when using the SaaS connector.