ServiceNow IGA Connector - Remove user from group

Identity Security Cloud (ISC) ISC Discussion and Questions
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HI All,

Does the ServiceNow Identity Governance connector for IDN support removal of a user from a group?

Based on the documentation - it does not

If not, is there a timeline for release for this feature?

Regards
Arjun

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hey @arjun_sengupta how are you?

You talking about ServiceNow groups? As far as i know it does remove and include users in groups.

Best!

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Hello @arjun_sengupta,

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I think it’s does not support it based on documentation.

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It’s been a while so I may be wrong, but I think the connector will attempt to remove the access, but the module installed on the ServicdNow side and the role the doc asks you to assign to the service account does not have appropriate permissions, so permissions just need to be adjusted to allow removals.

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Thanks Everyone,

Support confirmed its not supported.

Regards
Arjun

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