ServiceNow Catalog Integration with SailPoint ISC – Handling Delimited Entitlements

Identity Security Cloud (ISC) ISC Discussion and Questions
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We need to integrate the ServiceNow catalog with SailPoint ISC. Before proceeding, I would like to confirm the behavior in the following scenario:

Let’s say a user requests a role in ServiceNow, and after the necessary approvals, provisioning is completed in ISC. Assume the role includes two entitlements—one belonging to Active Directory and another from a delimited file.

For the AD group, SailPoint provisions the entitlement. However, what happens in the case of the delimited application entitlement? I would like a ServiceNow ticket to be created for this entitlement.

Should I integrate the Service Desk with ISC to enable ticket creation, or does the ServiceNow catalog handle ticket creation on its own?

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Hi @chravikiran

The ServiceNow catalog doesn’t handle ticket creation automatically for delimited files. You would need to use the service desk integration to handle the ticket creation for delimited file apps.