Server is DOWN or Connection parameters are incorrect. - Error in test connection in SAP GRC when SNC is enabled

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi,

We are receiving the below error during test connection in SAP GRC connector in ISC only when SNC is enabled in the config . This is a very generic error and does not really help to understand what the exact issue is. We have exchanged and imported the respective certificates in both SAP and VA side. The ports have been enabled. On checking in SAP, there is no incoming activity with the service account mapped to the SNC, as though there is no call being made to SAP. Are we missing anything? We have followed the documentation that SailPoint has provided. Is there a way for us to debug where and what is causing this error?

“Server is DOWN or Connection parameters are incorrect.”

Any help is appreciated.

Thanks in advance!

Shree

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Hi @ShreelakshmiDR - 3 possible ways to resolve this error

  1. Add an entry in hosts.yaml with the IP address of the VA as well as the managed source (SAP server)
  2. Add Route entry in static.network file to persist routing table entry of the VA hostname
  3. Update DNS entries for VAs on your network so that FQDN resolves for each VA

More info about implementing each one of these steps can be found in the SAP GRC Connector Doc here: Troubleshooting

Hope this helps!

3

Hi @ShreelakshmiDR - are you still experiencing this issue?

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Hi @robert-hails Thank you for your recommendation. We identified the cause. It was the SNC library path field in the Source UI settings. This was pointing to the library path of SAP GRC(the documentation is little misleading). It needs to point to the libcrypto file in sailpoint where the fil is place - /home/sailpoint/sec. It worked.!

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great to hear! mark a solution so other developers experiencing this problem down the line can benefit