Separate workitems for the same owner approval

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4p2

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I have approvalScheme set as “Manager, Owner, securityOfficer” and approvalSplitPoint=Owner

When I submit a request that has one role for manager approval and two entitlements for same owner approval,

I get manager approval first which is fine. And manager approves.
Then I get two workitems for “owner approval” with the same owner

Where is the setting to combine the owner approvals into one workitem, if the same owner?

Thanks.
Pasha

2

Since you have set the approvalSplitPoint as Owner the workflow is split after manager approval and each workflow will create a separate workitem

3

Actually, I have an IIQ instance that is combining the workitems into one. That workflow has the same approvalSplitPoint as owner. There seems to be something else that causes separate or combined workitems.

4

We’re in a similar situation—we want to consolidate multiple requests into a single submission to send to the owner for approval. did you find any solution?

5

In our staging and production, we have combined workitem. I am not sure why/how it is done. In our developments the same workflow creates separate workitems.

I am still trying to figure out why that is.

6

did you get any solution or response on this? We are also having the same situation. Also we noticed that if we submit the access request for the first time, then it merges the all items into one owner approval if they all have the same owner. but after second and moving forward, it splits the approval per items even though they have same owner.

7

We are having same issue, can someone please help to avoid this, this would be a great help