Send mail on a particular Lifecycle state change

[colin_mckibben]

I agree with Animesh. The OOTB email template he links to is the correct template for handling this. To expand on what he said about velocity template scripting, you can check out this post that explains how you can use if/else logic in the email subject to control when the email is sent.

Email Templating and Conditional Routing

I did some testing on my end and I was able to conditionally stop emails from being sent on a per template basis. I accomplished this by adding an if condition in the subject of the template. If the condition evaluates to true, then it will insert the #stop variable so the email is not sent. If the condition is false, then the #stop variable won’t be inserted into the subject, and the email will be sent. Here is what I put in the subject: #if(true)#stop#end A user has been granted ${accessP…

In your case, you would probably use the following velocity script in the subject.

#if($oldState == 'T1' && $newState == 'A')Lifecycle state has changed for your employee#{else}#stop#end