Hi Experts! We’re working on integrating SailPoint with ServiceNow using SDIM (Service Desk Integration Module) and have a use case where we need to populate specific fields dynamically in the ServiceNow ticket using Velocity scripting. Once a certification campaign is completed, the following fie…

Hi @neeraj99 , just an update. i am now able to populate the fields, it turns out that the backend value is incorrectly mapped.