Remove an account from identity

[ndanjou (Nicholas Danjou)]

In the old UI you used to be able to remove an account from an identity until next aggregation, I used this to fix correlation issues occasionally, but now in the new UI there does not appear to be an option to do so, is there a way to accomplish this from an API call or was the functionality removed?

[zachm117 (Zach Mullins)]

Hi Nicholas!

You can try this API call through Postman and it will remove the account from IDN, but not actually delete the account on the source, meaning it will behave like the previous remove account option.

POST https://<tenant>.api.identitynow.com/beta/accounts/<account id>/remove

Additionally, here is a thread about this functionality being removed:

POST /api/account/remove

I’m still not seeing the “delete” option in my Sailpoint sandbox instance… [image] And I’m struggling to use it in Postman: [image] does anyone know what the parameters are? I really need to remove the accounts from these Identity’s so that I can continue to test my rules

This is the main thread where they mentioned adding this functionality back to the UI at some point:

New Capability: Identity Management

We work as distributed teams. The Identity Management team re-used other teams’ components to construct this UI. I passed this feedback along to the Roles product team. I’ll let them reply to you here. CC @PGookin Hi Kirby. I haven’t seen a response about this. What did the Roles product team say when you passed along my feedback?

Please let me know if this helps!

• Zach

[jishnu_suresh]

Hi Nicholas,

Another option which you can try in the new UI is, Go to Accounts-> Human Accounts-> search for the account you want to remove from Identity and in actions click on remove account. It will remove that account’s correlation from the identity. Please try this out.

Regards,
Jishnu

[ndanjou (Nicholas Danjou)]

Thank you both for the help. Our production tenant does not have the new ‘identity management’ tab yet. However, we realized the issue was somehow tied to my access levels in the tenant, this permission doesn’t seem to be available to ‘helpdesk’ which I erroneously had. I am all set now.