We are trying to troubleshoot the source of this log error. It is an error related to a bad lookup when IdentityIQ tries to resolve an Identity Cube for the manager attribute. We have an identity attribute source rule that pulls the manager from our HR application. We want to suppress this log error:
Note that we even set a custom rule that would return NULL instead of “00000000” for the manager cube username. It still doesn’t suppress this. As a final resort, I set the rule to return a static ID that would resolve to a valid Identity Cube. However, there is still something within the Refresh task that still tries to resolve that bad manager. This error is not useful to us because we know that our HR app puts in “00000000” for users that don’t have a manager.
We had to change our manager rule for our authoritative HR application. When the id was “000000000”, we simply returned null on the manager. Changing the application level rule fixed this issue.
