Provisioning Errors from Deleted Accounts in IDN

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

I requested access for some users through the request center. However, due to an issue, I had to directly delete those accounts from the target system instead of removing them in IdentityNow (IDN). As a result, the system is attempting to provision those deleted accounts, but it’s failing because there is a new record with the same email address but a different user ID. How can I clear those references from the access request? This is generating a lot of account activity during each identity refresh.

How to resolve this issue?

2

Hi @shruthi_m,

It’s because probably the Role or Access Profile that you requested for the user is still linked to the identity and hence it will try to re-provision it.
You have to revoke the corresponding access to resolve the issue.
API to revoke access :

Thanks