Provisioning Account Complete Work Item form not displaying save button

IdentityIQ (IIQ)
1

Provisioning Account Complete Work Item form not displaying save button for user to entered data.
When a user requests an additional application account we have a required field that the requestor must enter a value. After submitting the request the Complete Work Item form is displayed with the required field display and the user can enter the data, but there is no save button only the cancel button.

2

Hi @ghowe

Couple questions:

First - Is the user attempting to complete the work item listed as the owner of the work item? You can check this by looking at the work item object in debug mode. Can you provide the XML of the work item here (with sensitive information redacted)

Second - if you open developer mode in your browser, do you see any error messages being logged when you open the work item?

3

Adam,

Thanks for taking a look at this.

Yes, the work item “Complete provisioning form for Gregory S Howe” is showing me as both the owner and requestor.

Attached is the XML for the Work Item Form. The XML shows only the Cancel and Next buttons not a Save.

workItemForm.txt (5.5 KB)

There are the following errors in the browser:
DevTools failed to load source map: Could not load content for https://iam-jams-sbx01.jpl.nasa.gov:8443/identityiq/ui/jspm_packages/system.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load source map: Could not load content for https://iam-jams-sbx01.jpl.nasa.gov:8443/identityiq/ui/jspm_packages/system-polyfills.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

4

I tracked the issue down to the a customization made to the iq-custom.css style sheet.

The specific entry that caused the issue was:
#skipNavigationBtn, .pull-right {
display: none;
width: 0px;