Automation is key to maximizing efficiency in an organization’s operational activities, while least privilege maintains security. In this session, we explore the value of and demonstrate several privileged and non-privileged Interactive Workflows and Forms for an IT Help Desk. Walk away with samples you can implement, and help us shape a new kind of Help Desk experience!
Great session. i’m actually in process of creating an Immediate Termination WF similar to the demo. Other ideas I’d love to see what would be similar to WF’s with quicklinks i’ve done in IIQ would be for Account Renames!!! We do have many use cases for renaming AD accounts for example due to legal name changes and also (and unfortunately) due to conversions (usernames have different schemas based on workertype). it would be great to interactively start a workflow, get an identity and calculate a new username and maybe use provisioning policies for unique ldap attributes or rules to get a new available username, present it in a form before it renames the account(s)!
