OAuth Client Management Bearer Token Error

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

Version 8.3

Please share any images or screenshots, if relevant.

bearer token.png
bearer token.png1575×375 19 KB

Share all details related to your problem, including any error messages you may have received.

We recently upgraded from IIQ 8.2 P2 to IIQ 8.3 P3 and after the upgrade we started seeing the error message “The Bearer token is expired.” under Advanced Analytics (syslog) for all our connections under OAuth Client Management. We verified and even reset the Secret then reconfigured the connector, but we still receive this error. Any ideas what might be causing this error?

2

Hi @dannyjm_nw,

After you have reset the secret, the latest secret is shared with the oauth client or not ?
ask the team who is using the client id check whether they are using the correct id and secret that you have provided. just wondering if they are using the old secret.

3

Did you maybe modified/moved/removed iiq.dat file?

4

Hi @vinnysail ,

Yes, the secret was updated on the oauth client after it was reset.

5

Hi @dannyjm_nw,
Can you cross validate via postman to see in which scenario the bearer token error is coming ?

6

@kjakubiak - The iiq.dat file did not get changed/moved/removed.

@vinnysail - Yes we cross validated via Postman.

Another bit of information, in Audit we are seeing loginFailure consistently but the other apps utilizing OAuth are still working. What would cause a loginFailure event but the data is still being pulled?

error1
error1973×460 16.1 KB

7

can you find this event xml and paste it here?

8

Here is an export from the spt_audit_events table.

event log.csv (2.0 KB)