Nullpointer Exception Met While Encrypted Data Synchronization Task Was Running

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hi there, sailors Hopefully, all is well with you.

Nullpointer exception has been occurring when I’m executing the “Encrypted Data Synchronization task”.We first encountered a different error message, which read, “An unexpected error occurred: Given final block not properly padded. Such issues can arise if a bad key is used during decryption…” But in some way, we managed to locate the application whose password isn’t decryptable and fixed it, then from later execution onwards we’re encountering a Null Pointer Exception.I would appreciate any assistance with this matter.

Current Error:- An unexpected error occurred: java.lang.NullPointerException

2

Hi @LohithHarish,

Have you configured correctly the keystore?
You can follow this guide:
https://community.sailpoint.com/t5/Technical-White-Papers/Using-the-IdentityIQ-Keystore/ta-p/75490

If yes, try to activate, on for time, the flag of the task:
image

first only application, later only identity ecc…so you can find in which type of object there is a problem.

Also, you can activate the logs for this task for have more informations:
log4j.logger.sailpoint.task.EncryptedDataSyncExecutor=trace

Sure this task is tring to recalculate a pwd of something without pwd or inconsistent

3

Thanks for the reply @enistri_devo i’ll give it a try

4

Finally, we were able to figure out the reason for this failure. There are a few apps that were corrupted, which caused this.

1 Like
5

@enistri_devo Thanks for your suggestions. I am also getting JavaNullPointerException while running the Encrypted Data Synchronization task. Below is the Catalina.out log for the same

2024-08-30T17:03:08,584 ERROR QuartzScheduler_Worker-1 sailpoint.task.EncryptedDataSyncExecutor:358 - Error executing Key Sync.
java.lang.NullPointerException: null
at sailpoint.tools.path.PutAllPathVisitor.visit(PutAllPathVisitor.java:46) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.tools.path.Path.accept(Path.java:56) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.tools.MapUtil.putAll(MapUtil.java:112) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.task.EncryptedDataSyncExecutor.encryptAppConfigAttr(EncryptedDataSyncExecutor.java:581) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.task.EncryptedDataSyncExecutor.handleApplication(EncryptedDataSyncExecutor.java:542) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.task.EncryptedDataSyncExecutor.roundtrip(EncryptedDataSyncExecutor.java:407) ~[identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.task.EncryptedDataSyncExecutor.execute(EncryptedDataSyncExecutor.java:304) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.api.TaskManager.runSync(TaskManager.java:981) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.api.TaskManager.runSync(TaskManager.java:764) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at sailpoint.scheduler.JobAdapter.execute(JobAdapter.java:128) [identityiq.jar:8.4p1 Build e243e6f4783-20240325-035201]
at org.quartz.core.JobRunShell.run(JobRunShell.java:202) [quartz-2.3.2.jar:?]
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) [quartz-2.3.2.jar:?]

Also, I have run the task by activating those flag one at a time. But every time it failed with NullPointerException, but while activating Disable Application Synchronizationflag, got An unexpected error occurred: org.hibernate.exception.GenericJDBCException: could not execute statement. Please assist.

6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.